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New version 6.47 is available in stable channel!
2020.06.02 13:29 Lifz_New version 6.47 is available in stable channel!
What's new in 6.47 (2020-Jun-02 07:38): Important note!!! - The Dude server must be updated to monitor v6.46.4 and v6.47beta30+ RouterOS type devices. - The Dude client must be manually upgraded after upgrading The Dude server. - The Dude requires "winbox" policy instead of "dude" to monitor v6.46.4 and v6.47beta30+ RouterOS type devices. - Make sure LTE APN Profile name does not match any of the DHCP server's names if LTE passthrough is used. MAJOR CHANGES IN v6.47: ---------------------- !) dns - added client side support for DNS over HTTPS (DoH) (RFC8484); !) socks - added support for SOCKS5 (RFC 1928); !) user - enable "winbox" policy for groups with "dude" policy automatically on upgrade; ---------------------- Changes in this release: *) api - added ECDHE cipher support for "api-ssl" service; *) bonding - improved slave interface MAC address handling; *) bonding - prefer primary slave MAC address for bonding interface; *) branding - do not ask to confirm configuration applied from branding package; *) branding - fixed identity setting from branding package; *) branding - improved branding package installation process when another branding package is already installed; *) bridge - added logging debug message when a host MAC address is learned on a different bridge port; *) bridge - added warning message when a bridge port gets dynamically added to VLAN range; *) bridge - correctly remove disabled MSTI; *) bridge - improved hardware offloading enabling/disabling; *) certificate - added "skid" and "akid" values for detailed print; *) certificate - allow dynamic CRL removal; *) certificate - disabled CRL usage by default; *) certificate - do not use SSL for first CRL update; *) chr - added support for file system quiescing; *) chr - added support for hardware watchdog on ESXI; *) chr - enabled support for VMBus protocol version 4.1; *) chr - improved system stability when running CHR on Hyper-V; *) crs3xx - correctly remove switch rules on CRS317-1G-16S+ and CRS309-1G-8S+ devices; *) crs3xx - fixed "ingress-rate" property on CRS309-1G-8S+, CRS312-4C+8XG, CRS326-24S+2Q+ devices; *) crs3xx - fixed hardware offloaded bonding on Ethernet interfaces for CRS354 devices; *) crs3xx - improved 10G interface initialization on CRS312 devices; *) crs3xx - improved switch host table updating; *) crs3xx - show correct switch model for netPower 15FR device; *) defconf - fixed default configuration initialization if power loss occurred during the process; *) dhcpv4 - added end option (255) validation for both server and client; *) dhcpv4-client - improved stability when changing client while still receiving advertisements; *) dhcpv4-server - disallow zero lease-time setting; *) dhcpv6-client - improved error logging when when renewed address differs; *) dhcpv6-server - do not require "server" parameter for bindings; *) dhcpv6-server - fixed MAC address retrieving from DUID when timestamp is present; *) discovery - do not send discovery packets on inactive bonding slave interfaces; *) discovery - do not send discovery packets on interfaces that are blocked by STP; *) disk - improved disk management service stability when receiving bogus packets; *) disk - improved recently created file survival after reboots; *) dns - added support for exclusive dynamic DNS server usage from IPsec; *) dns - added support for forwarding DNS queries of static entries to specific server; *) dns - added support for multiple type static entries; *) dot1x - added "radius-mac-format" parameter; *) dot1x - added hex value support for RADIUS switch rules; *) dot1x - added range "dst-port" support for RADIUS switch rules; *) dot1x - added support for lower case "mac-auth" RADIUS formats; *) dot1x - fixed "reject-vlan-id" value range; *) dot1x - fixed dynamically created switch rule removal when client disconnects; *) dot1x - fixed port blocking when interface changes state from disabled to enabled; *) dot1x - improved Dot1X service stability when receiving bogus packets; *) dot1x - improved debug logging output to "dot1x" topic; *) dot1x - improved value validation for dynamically created switch rules; *) email - added support for multiple "to" recipients; *) ethernet - fixed interface stopping responding after blink command execution on CCR2004-1G-12S+2XS; *) fetch - fixed "User-Agent" usage if provided by "http-header-field"; *) graphing - improved graphing service stability when receiving bogus packets; *) health - added "gauges" submenu with SNMP OID reporting; *) health - improved stability for system health monitor on CCR2004-1G-12S+2XS; *) hotspot - updated splash page design ('/ip hotspot reset-html' required); *) ike1 - added error message when specifying "my-id" for XAuth identity; *) ike1 - added support for "UNITY_DEF_DOMAIN" and "UNITY_SPLITDNS_NAME" payload attributes; *) ike1 - do not try to keep phase 2 when purging phase 1; *) ike1 - improved policy lookup with specific protocol; *) ike1 - improved stability when performing policy lookup on non-existant peer; *) ike2 - added support for "INTERNAL_DNS_DOMAIN" payload attribute; *) ike2 - added support for RADIUS Disconnect-Request message handling; *) ike2 - added support for RFC8598; *) ike2 - allow initiator address change before authentication; *) ike2 - fixed authentication handling when initiator disconnects before RADIUS response; *) interface - improved system stability when receiving bogus packets; *) interface - increased loopback interface MTU to 65536; *) ipsec - added "split-dns" parameter support for mode configuration; *) ipsec - added "use-responder-dns" parameter support; *) ipsec - allow specifying two peers for a single policy for failover; *) ipsec - control CRL validation with global "use-crl" setting; *) ipsec - do full certificate validation for identities with explicit certificate; *) ipsec - fixed minor spelling mistake in logs; *) ipsec - improved IPsec service stability when receiving bogus packets; *) ipsec - place dynamically created IPsec policies by L2TP client at the begining of the table; *) kidcontrol - ignore IPv6 multicast MAC addresses; *) l2tp - added "src-address" parameter for L2TP client; *) l2tp - added "use-peer-dns" parameter for L2TP client; *) l2tp - improved dynamically created IPsec configuration updating; *) l2tp - use L2TP interface when adding dynamic IPsec peer; *) lcd - fixed LCD service becoming unavailable on devices without LCD screen; *) lcd - improved general system stability when LCD is not present; *) led - fixed minor typo in LED warning message; *) log - added logging entry when changing user's password; *) log - added tunnel endpoint address to establishment and disconnect logging entries; *) log - made startup script failures log as critical errors; *) lte - added support for Huawei K5161 modem; *) lte - added support for NEOWAY N720; *) lte - added support for multiple passthrough APN configuration; *) lte - do not allow running "scan" on R11e-4G; *) lte - fixed "allow-roaming" setting when using LTE network mode on R11e-LTE; *) lte - fixed "band" parameter persistence after disable/enable; *) lte - fixed "ecno" and "rscp" value reporting on R11e-LTE6; *) lte - fixed VLAN interface passthrough support; *) lte - fixed multiple APN reactivation after deactivation by operator; *) lte - improved stability during firmware upgrade; *) lte - made "mac-address" parameter read-only; *) lte - show "phy-cellid" value only in LTE mode; *) netinstall - removed "Flashfig" from Netinstall; *) netinstall - removed "Make Floppy" from Netinstall; *) netinstall - signed netinstall.exe with Digital Signature; *) netwatch - improved Netwatch service stability when invalid configuration values are passed; *) ovpn - added "use-peer-dns" parameter for OVPN client; *) port - removed serial console port on hEX S; *) ppp - added "Acct-Session-Id" attribute to "Access-Request" messages; *) ppp - added support for ZTE MF90; *) ppp - fixed minor typo when running "info" command; *) ppp - removed "comment", "set" and "edit" commands from "PPP->Active" menu; *) pptp - added "use-peer-dns" parameter for PPTP client; *) profile - added support for CCR2004-1G-12S+2XS; *) proxy - increased minimal free RAM that can not be used for proxy services; *) qsfp - added support for FEC mode (fec74), with the FEC mode disabled by default; *) quickset - do not show "SINR" field in Quick Set when there is no data; *) quickset - fixed invalid configuration applying when performing changes during LTE modem initialization process; *) quickset - removed "EARFCN" field from Quick Set; *) quickset - removed "LTE band" setting from Quick Set; *) quickset - show "Antenna Gain" setting on devices without built-in antennas; *) quickset - use "station-wds" mode when connecting to AP with RouterOS flag; *) route - improved system stability after reboot with large amount of VLAN interfaces with PPPoE servers attached; *) routerboard - added "hold-time" parameter to mode-button menu; *) routerboard - added "reset-button" menu - custom command execution with reset button; *) routing - improved IGMP-Proxy service stability when receiving bogus packets; *) routing - improved routing service stability when receiving bogus packets; *) sfp28 - added support for FEC modes (fec74 and fec91), with fec91 mode already enabled by default; *) sniffer - allow setting port for "streaming-server"; *) snmp - added "dot1qTpFdbTable" OID reporting for Q-BRIDGE-MIB; *) snmp - changed "upsEstimatedMinutesRemaining" reported value from seconds to minutes; *) snmp - fixed "dot1dBasePort" index offset for BRIDGE-MIB; *) snmp - improved OID policy checking and error reporting on "set" command; *) snmp - improved stability when polling MAC address related OID; *) ssh - improved SSH service stability when receiving bogus packets; *) supout - added "dot1x" section to supout files; *) supout - improved UPS information reporting; *) switch - correctly display switch statistics when all switch ports are disabled on RTL8367 switch chip; *) switch - correctly enable and disable CPU Flow Control on RB3011UiAS; *) switch - made "auto" the default value for "vlan-id" parameter when creating a new static host entry; *) system - correctly handle Generic Receive Offloading (GRO) for MPLS traffic; *) system - improved driver loading speed on startup; *) tr069-client - added LTE firmware update functionality support; *) tr069-client - added additional LTE information parameters; *) tr069-client - added additional wireless registration table parameters; *) tr069-client - added interface type parameter support; *) tr069-client - added multiple simultaneous session support for diagnostics test; *) tr069-client - added total connection tracking entries parameter; *) tr069-client - removed warning log message when not using HTTPS; *) traffic-flow - added "postDestinationMacAddress" parameter support for IPFIX and NetFlow v9; *) upgrade - fixed space handling in package file names; *) ups - added battery info for APC SmartUPS 2200; *) ups - improved compatibility with APC Smart UPS 1000 and 1500; *) user - improved user management service stability when receiving bogus packets; *) w60g - fixed link status logging; *) w60g - improved rate selection in low traffic conditions; *) w60g - use "arp" and "mtu" parameters from master interface when creating a new station; *) webfig - fixed 5 GHz wireless interface "frequency" parameter value list on Audience; *) webfig - fixed WinBox download link; *) webfig - fixed skin usage from branding package; *) webfig - updated icon design; *) winbox - added "Rate" parameter for switch ACL rules; *) winbox - added "auth-info" parameter under "Dot1X->Active" menu; *) winbox - added "auth-types", "comment", "mac-auth-mode" and "reject-vlan-id" parameters for Dot1X server; *) winbox - added "auto-erase" option to "Tool/SMS" menu; *) winbox - added "bus" parameter for "USB Power Reset" command on NetMetal ac^2; *) winbox - added "bus" parameter for "USB Power Reset" command on RBM33G; *) winbox - added "comment" parameter and "dynamic" flag support under "Switch->Rule" table; *) winbox - added "comment" parameter for Dot1X client; *) winbox - added "region" parameter for W60G interfaces; *) winbox - added "skip-dfs-channels" parameter to wireless interface menu; *) winbox - added comment support for "Switch->VLAN" menu; *) winbox - added enable and disable buttons for "MPLS->MPLS Interface" table; *) winbox - added support for inline bar graphs for LTE signal values; *) winbox - aligned all "IP->Traffic Flow->IPFIX" check boxes in single line (WinBox v3.22 required); *) winbox - allow setting "Primary" parameter for "balance-tlb" bonding interfaces; *) winbox - allow to specify any Ethernet like interface under "Tool/WoL" menu; *) winbox - do not allow to enter empty strings in "caps-man-names" and "common-name" parameters; *) winbox - fixed "BGP Origin" value display under "IPv6->Routes" menu; *) winbox - fixed "Data Rate" checkbox alignment (WinBox v3.22 required); *) winbox - fixed "Tx/Rx Signal Strength" value presence for 4 chain interfaces; *) winbox - fixed WDS usage when connecting to RouterOS access point using QuickSet; *) winbox - fixed bonding type interface support for "Switch->Host" table; *) winbox - fixed dates and times in interface link up/down properties (WinBox v3.24 required); *) winbox - fixed wireless interface "HT" tab setting presence when "band=5ghz-n/ac"; *) winbox - fixed wireless sniffer parameter setting; *) winbox - limit number of simultaneous WinBox sessions to 5 for users without "write" permission; *) winbox - made "yes" the default value for "Inject Summary LSAs" parameter when creating a new NSSA or STUB area; *) winbox - removed duplicate "join-eui", "dev-eui", "counter", "chain", "size" and "payload" parameters under "LoRa/Traffic"; *) winbox - renamed "Routerboard" to "RouterBOARD" under "System/RouterBOARD" menu; *) winbox - show "Hardware Offload" parameter for bonding interfaces; *) winbox - updated icon design; *) wireless - added "russia 6ghz" regulatory domain information; *) wireless - enabled unicast flood for DHCP traffic on ARM architecture access points; *) wireless - fixed Nstreme wireless protocol performance decrease; *) wireless - improved management service stability when receiving bogus packets; *) wireless - updated "egypt" regulatory domain information; *) wireless - updated "russia4" regulatory domain information; *) www - added "tls-version" parameter in "IP->Services" menu; https://mikrotik.com/download
PM for Recruiter Contact Info - Make sure to include the link so I know which one you're asking about. Title: Network Engineer (Active Clearance Required)Location:Washington, DC 20535(REMOTE til Covid is over)Rate: DOEDuration: 6 month Contract to Hire Reiterate Top Must Haves
Active US Secret Clearance
Layer 2, Layer 3 experience
Switching and routing implementation, installs and design, configuration and troubleshooting
Reiterate Top Nice To Haves
Campus fabric switches, Avaya or Nortel switches
Role: Resident Professional Services Network Engineer (C2H)Job Description: Responsibilities
Provide full time project support at a large Extreme customer in Washington DC.
Follow Extreme Professional Services PDIO (Plan/Design/Implement/Operate) implementation methodology.
Responsible for creation and maintaining of project documentation during implementation.
Responsible as technical lead and trusted advisor to the customer during implementation.
Responsible as liaison between sales and customer during implementation.
Work with Extreme partners and sales staff to implement the Extreme solution that was sold.
Must maintain excellent knowledge on all Extreme product suites.
Ability to escalate any customer issues to management in a timely manner.
Must hold a current US Secret clearance in good standing with the ability to immediately upgrade to a US Top Secret clearance
Expert in networking technologies with industry and regional knowledge and experience. (6 or more years' experience)
Thorough knowledge of security design features and ability to implement and perform analysis of network and systems security design. (4 or more years' experience)
Hands-on experience using security-related toolsets.
Must have strong skills in troubleshooting and problem resolution in a network environment.
Keen ability to understand and analyze customer requirements and position the Extreme solution effectively.
Ability to effectively implement Extreme products and solutions in a mission critical environment within a scheduled downtime or with no downtime.
Demonstrated ability to manage complex customer interactions in difficult circumstances and control customer expectations in order to maintain satisfied customers.
Excellent inter-personal, technical presentation and communications skills.
Proven team player.
Must be self-motivated and have the ability to work with minimal supervision.
Must be experienced with Extreme Campus Fabric products
In-depth knowledge of four or more of the following networking technologies: (3 or more years' experience)
Just passed the Advanced Networking Specialty Exam a couple hours ago, they emailed me my scores right away: Overall Score: 90% Topic Level Scoring: 1.0 Design and implement hybrid IT network architectures at scale: 83% 2.0 Design and implement AWS networks: 100% 3.0 Automate AWS tasks: 75% 4.0 Configure network integration with application services: 85% 5.0 Design and implement for security and compliance: 83% 6.0 Manage, optimize, and troubleshoot the network: 100% As some background, I've worked in AWS exclusively in a developedevops role for three years now, and I've been a professional software developer for 18. I had a reasonable background in networking before starting to study for this exam, although I had no experience at the enterprise architecture level. Things like BGP and MPLS were completely foreign. This was my first attempt at this certification (or any certification). I started several months ago with the Official AWS Study guide and plodded through the chapters, doing my best not to skip any exercises. If it said to review an FAQ, I did that, and then researched anything that was unfamiliar. This can be a really tedious process but there are a wide range of topics that require mastery to correctly answer the questions. Once I finished the book, I started on the free AWS training video. The presenter has a charming accent and is engaging, but the videos could probably stand to be broken up more. Somewhere in the middle of that I started ACG's Advanced Networking video course, which is excellent and I definitely recommend. All of these resources are slightly dated, but that did not end up being an issue in the exam. I saw someone recommend their IPv6 course so I consumed most of that right before the exam, which helped a bit as well. Finally, I took all three Whizlabs exams to test my knowledge and reviewed correct and incorrect answers. In some cases the grammar issues made the questions unnecessarily difficult or ambiguous, but I still recommend them to round things out. If you intend to attack this exam, I strongly recommend that you consume everything you can get your hands on, and then focus your memorization on what various services can and cannot do. Being able to eliminate impossible answers is absolutely critical to a good score. The actual exam was difficult and draining but none of the questions seemed unfair or ambiguous. I finished my first pass at answers with 40 minutes left, and finished reviewing my flagged answers with 15 minutes to spare. Seeing I passed was an enormous relief, I had invested so much time and energy at that point. Good luck to anyone else who is pursuing this! My last piece of advice is to give yourself a lot of time to digest and study a little bit each day rather than trying to cram. Edit: Forgot to mention, I listened to NET4XX re:invent videos in podcast format from 2018/2017. The Direct Connect Deep Dive is really good, worth two listens. Also read a few networking whitepapers.
2019.09.27 07:15 IELAB-ethanCcie lab dumps SD-WAN and SDN differences
Ccie lab dumps SD-WAN and SDN differences Software Defined Network (SDN) is a new type of network architecture that implements separate network control and forwarding to form a logically centralized unified controller.In turn, the software programmable interface is opened on the controller for service call, and the purpose of flexible configuration of the network is achieved.In the cloud computing data center, ccie lab dumps.providing virtual resource services is its most important technical realization, and the network is also provided as a service to customers.The network needs to provide dynamic, on-demand, isolated network environment and custom network service chain connection services for different users and applications. These are the traditional network architectures that cannot be met, and SDN was born because of this.ccie lab dumps Although SDN was not born for a long time, it has been greatly developed. SDN-related startups have sprung up, and traditional network equipment vendors have thrown olive branches to SDN.Major data centers and network operators have launched technical research and various attempts at SDN, with the intention of being able to make a big difference in the era of SDN.SDN already has a relatively complete technical system support, and the Openflow protocol is the core technology of its implementation.However, because everyone has different understandings of SDN, the implemented controller software can only control their own hardware devices, and can not form generalized software.This is also achieved in order to get competitive advantage, exclude other software manufacturers, and obtain more markets, which makes SDN technology landing slower, affecting the development of SDN to some extent.Even so, SDN is still developing rapidly in technical theory, and soon it also has SD-WAN and SD-branch.ccie lab dumps The full name of SD-WAN is a wide-area software-defined network. In 2015, it became a hot topic in SDN technology, and the first SD-WAN product appeared on the market.SD-WAN inherits the concept of SDN control and forwarding separation and centralized control. It deploys SDN technology in WAN network, mainly uses software advantages to improve network performance and reduce cost, while ensuring security and stability and easy deployment.The basic principle of SD-WAN can be understood as establishing a "virtual network" on top of one or more different physical networks or network services, as long as the mapping between virtual and physical can be done.There is no need to know what technology is being used for things inside and outside the virtual network.In the past, we mentioned that SDN is mainly used in data centers and LANs, and SD-WAN extends SDN to WANs.There are many protocols in the WAN that are different from the Ethernet protocols in the LAN, so it is not a simple migration, but a specific design for the WAN.SD-WAN can operate by measuring basic network traffic metrics such as latency, packet loss, jitter, and availability. With this data, SD-WAN can actively respond to real-time network conditions and select the best path for each packet.SD-WAN has a central controller concept for global network visibility.Network administrators use the controller architecture to create policies and allow the system to take action without explicit manual change control.This controller platform performs policy-based forwarding based on current WAN conditions and complete information on enterprise application preferences, enabling immediate global changes without the need to manually log in to each router.ccie lab dumps differences: Ø SD-WAN is focused on providing software-defined application routing for WAN or WAN, as well as connecting geographically distributed locations (headquarters, data centers, branch offices, remote and mobile users), national or global bases. On the other hand, SDN is mainly concentrated in the LAN (local) or the core network of the service provider. Ø SDN can be fully programmed by the customer or user and allows for efficient change and configuration management. Although SD-WAN is built on SDN technology, SD-WAN vendors handle programming behind the scenes, eliminating the complexity of end users. Ø SDN focuses on the internal network, whether it is a LAN or a core service provider network. While SD-WAN is focused on connecting the network to the user over the WAN. Ø SDN is supported by NFV, Network Function Virtualization, which provides a variety of virtualized network functions through software that have been built into proprietary closed systems to date.In contrast, SD-WAN provides software-defined application routing that can be virtualized or virtualized or run on SD-WAN devices. The technology behind SD-WAN changes the paradigm from a packet-based network routing system to an application-based routing system.This enables organizations to use consumer-grade broadband Internet with improved quality and performance, and importantly, the cost per megabyte is lower than the cost of using MPLS previously.SD-WAN also provides flexibility and flexibility while maintaining centralized, predefined business policies and controlling the way applications are routed. The resulting visibility and control allows you to identify applications running on the WAN and set policies for their priority and usage.SD-WAN also uses dynamic WAN selection to route these applications through the best performing path.In addition, SD-WAN allows you to use multiple available links in an "active/active" configuration to provide load balancing and failover with virtually no perceptual disruption. Traffic between sites flows through dynamic, fully encrypted tunnels and can be segmented to provide a high level of security.ccie lab dumps SDN is no longer an Ethernet network technology, but all network protocols rely on its development technology, such as storage networks. Software definition concepts have been introduced early, and almost all aspects of the data center are related to software definition. .SDN technology is a global and disruptive network transformation technology. It uses IT technology to transform traditional closed networks, which brings opportunities for network development.ccie lab dumps Publisher:IE LAB publish Website: http://ielab.network WhatsApp: +8617782638871 Skype:live:ielab.anna
2019.09.23 23:36 gargravarr2112ISPs - S gonna HTF tomorrow, wish me luck...
So, backstory, we moved into this office in September last year. Despite extensive efforts, for love nor money we could not get anyone to give us a fibre connection for move-in. Nobody would commit despite glowing fibres already in the server room. And after 3 weeks on a rented 4G system (which I can't fault, it worked very well), we finally said, F it, we'll take on the contract for the previous company. The previous company was a games firm with multiple offices. They had a high-end MPLS connection from a reseller. Even this was farcical - we got the new router, but the company had taken the NTE.. to San Francisco... Eventually we got a working fibre line and it has been brilliant, but it's overkill and costing us accordingly - 4 figures per month. And as nice as it is to say we have a 1Gbps fibre line, the only thing I've been able to max it out with is Steam. By this point, we managed to get one of the uncooperative suppliers to install a backup connection for us. We elected to take the connections from separate providers in case billing messes up or some other common factor hits. So we have a backup fibre line, a comfortable 300Mbps. With that in place, we started shopping. The reseller wouldn't go much lower, so we went to the provider they resold. Initially this company wanted 180 working days from contract signature to give us a connection. Now, they're much more amiable to giving us service. We settle on the same 300Mbps as the backup line, with the idea of load balancing the two if it becomes necessary. Technician visits, agrees everything is in order, even promises a rack kit for the NTE. We sign the contract with service starting on the 23rd September, and give notice to the reseller to switch over then. I get a few emails which I answer quickly. However, between other responsibilities, I generally assume things are ticking along as they should be. Only today do I look up and realise something important - it's switchover day, and the ISP hasn't sent the replacement router. We need to send the reseller's back. Further, there have been no phone calls about switchover from the techs. I phone our account manager. To nobody's surprise, no answer, so I leave a message, which isn't returned. I'm there til 9pm. Nothing. One thing I'm sure I can count on, though, is the reseller contract expiring at midnight. Our backup line has been tested but we all know, these things only go fully wrong when you need to rely on them. So it's going to be an early one for me tomorrow. We endured 5 months of absolute absurdity trying to arrange this in the first place. The backup ISP also took a lot of crayons/very slow explanation of what we wanted. Every stage of this contract, we were promised a switchover date of the 23rd September. I am completely unsurprised at the result. Why are business ISPs so completely incompetent? Seriously?
2018.11.12 09:11 AidongI finally have my shot at tech sales after months of persistence, how to best make use of my time?
Hi Everyone, I’ve been in the IT industry almost ten years since graduating high-school. I finally have my shot in tech sales with a large-ish MSP with no formal sales training program and more of a tendency to learn via osmosis. The situation I’m in is a little different, so bare with me whilst i try and explain a few of the key points. The MSP I’ve been working for has granted me the ability to move into sales for three days out of five per week. I’m working at a new branch of this MSP opened in another state. I work alongside a state manager, of whom, is the CEO of his own company that the MSP I work for is an exclusive business partner and provider for. This person is a personal friend as well as a mentor, however due to wearing two hats, working along side him isn’t always time effective or convenient for him, thus making osmosis not as effective. I’m ready to hit the ground running, and I’ve already pipe-lined $40k potential GP which all potentially look at close dates early next year. As my role is an experimental one, i can effectively do whatever I need to bring (new and existing) business into this new branch (Sales producing GP, or BDR bringing in recurring revenue streams etc. I’m having difficulties in ascertaining where to start and how to best make use of my time with the other reps being in other states and having to set appointments often days into the future with them as to ask as many questions as i can in a block of time. I’m not too focused on making commissions as I’m still being paid a good technician salary for the time being. I’m more focused on creating a ‘WOW’ factor and letting the numbers do the talking by bringing in new customers and a good number of closed sales. I can sell products such as cloud services, managed service agreements, complex data MPLS networks (Nations largest ISP enterprise level partner) alongside wireless point to point bridging, VoIP systems as well as your standard day to day account management pieces such as PCs, Laptops, hardware and software.
Where should i start developing my foundational skills?
How do people split their day up in terms of time blocks, scheduling etc?
What’s the best way to build effective call lists via prospecting?
What questions should i be asking myself to effectively pre-qualify potential prospects?
If anyone has a few tips, that would be fantastic. It’s quite frustrating being given this chance, but having to wait around for half a day on your already limited time. I know that I’ll be able to start connecting the dots and trying new things once I have a few ideas to go forth and try. Cheers!
2018.09.05 13:51 fatstupidlazypoorvendor invoice management and approval
good morning- I run an ISP/NSP that is part of a larger company that also provides cloud, proserv and managed services. I mention that first because it means I'm somewhat wedged into using certain software, and using outboard stuff is an uphill battle. My business unit provides traditional NSP type stuff: DIA, MPLS, L2 services. We have some of our own fiber, but most of our work is done via NNIs (about 40) as well as some "managed broadband" stuff (where we hold paper on normal broadband circuits, coax, DSL, etc). We also do managed firewalls (which we couple with managed broadband). The company uses Connectwise and it's not going anywhere. The company also uses ITGlue, Sharefile and Sharepoint, and it's unlikely they are going anywhere. My group uses Solarwinds Orion NPM. My challenge is invoice approvals and linking vendor account info back to our own records of service delivery. We get about 300 invoices a month. I'm looking for a scheme whereby I establish cannonical storage of the invoices that also me to associate arbitrary attributes to the invoices (like, linking to structured account info) as well as received dates, paid dates, approval status, and so on. One feature of this scheme would be that if an invoice (and it's various dollar amounts) is linked to revenue, and the revenue and supporting agreement is not changed from the previous month, it would be approved without much (if any) human effort. The back office could do this without my team's involvement. There's other stuff too - like my support staff being able to quickly drill into an invoice for a delivered services (going from monitored element in Solarwinds, our Agreement with the customer, and then to the structred account info, and then into spefici invoices if more details is needed). Or, if we want to do a cost drive-down, we can select all the accounts/invoice based on various attributes and focus on them. Etc etc. Just looking for some tool/process ideas from y'all. Thanks!
2018.05.19 06:15 SicSemperTympanisPhishing emails spiraling out of control
Need help desperately with best practices on securing accounts and getting a hold of a shit siutation in a hybrid environment. Work in a small department for a big company. Theres the help desk (3 techs) network manager, and cto. Network manager is doing his best to get the company up to date. Switching from Citrix to azure in a month. upgragding from mpls to sdwan is on going. Switching to hosted ip pbx is ongoing. GPO is not an option because remote users use local profiles. Email security was just upgraded to Mimecast a few months back. Had initial growing pains, false positives with spam filter and spoofing, salesforce... After that it was blue skies until Wednesday when a trusted source outside the organization had his credentials phished. One of our users was a target and got his creds phished Needless to say mass emails left his account to internal and external address. Users in our org, who never dealt with the guy, were opening up the email titled invoice, "unable to see the files after signing in" and asked their colleagues to try and open it. So from W-F we've been securing accounts. Network manager did some damage control by putting some onus on users in a conference call with the VPs Rate our process for securing accounts 1. Change password in 0365 admin portal 2. Force sign out of all devices in portal admin 3. Audit email rules by signing in as user in portal 4. Audit forwarding rules 5. Virus scan local computer. Once completed provide user with new password and document all rules, and scan results. Having to do this for 50 users with only 2 tech's, one doesn't pull his weight (while the network manager was in another state doing a p2p deployment) was draining. Looking for proactive measures instead of reactive. Heres what i have so far 1. Discovered Azure Active Directory and risky sign ins. Think we may have gotten ahead of the compromised emails just in time for the weekend. 2. made a URL protection policy in mimecast with a very aggressive definition, unfortunately I cannot test this until monday, bc outbound emails don't pass through mimecast, will have to route outbounds to mimecast via connectors in admin portal (right?) So that mimecast can apply policy. Problem is this can interrupt multifunction devices and other services according the network mamager. Hopefully this pans out That's it. Questions: can I limit user outbound emails in office 365? Can I do this in mimecast? Can I (global admin) audit rule creation for other user accounts in PowerShell exchange session or anywhere else(want to see time and date specifically)? Any other suggestions? Truthfully, how much onus is on the user and how much is on IT? Any help is appreciated
Job Summary RadiusPoint is recruiting for a full time Provisioning Specialist who will be working in a customer focused environment providing operational support to our clients. This is a unique opportunity that blends customer service skills with telecom, wireline and utilities knowledge. We are looking for positive individuals who are in search of a career, and not just a job; who are like-minded in wanting to help grow the company as well as ensure 100% client satisfaction. Responsibilities and Duties Respond to service and repair requests for add/moves/changes/disconnects by preparing and completing telecom/utilities work orders. Responsible for the lifecycle of all telecom/utility orders by acting as a liaison between customers and various vendors. Work closely with project managers on large scale enterprise deployments to meet customer’s unique requirements. Work with clients and vendors to obtain up-to-date and accurate information before placing orders. Coordinate with clients and vendors to schedule installations, moves, additions and disconnections Follow-through communication on open carrier escalations and provisioning. Support Full Life Cycle Management of Telecom Audit and Analysis by utilizing our proprietary software ExpenseLogic. Providing customized reports for clients (associating services by Cost Centers, G/L codes, etc.) Perform all other duties as assigned Requirements Candidate will have a solid background in telecom and facilities provisioning and support. This person will need to excel in a fast-paced, dynamic environment with the ability to multi-task and provide support across a complex enterprise infrastructure. Experience with enterprise level telecom and utility MACD (Moves, Adds, Changes and Disconnects) in a day to day environment. Conceptual knowledge of MPLS/VoIP/TDM/PBX as well as facilities services such as power, water, waste, and other utilities a plus. Ability to communicate effectively with clients and vendors. Organizational and time management skills a must. Ability to prioritize deadlines and openly initiate communications with management team if deadlines appear to be at risk. Proficiency with MS Office, especially advanced knowledge of Excel Multilingual a plus Positive attitude, collaborative team player, who cares about the success of their fellow team mates Benefits Our company is focused on a great work/life balance, as well as serving the community. We offer a range of benefits, as well as a volunteer program. We are excited about finding the perfect candidate for this position who we can help grow within the company, as well as use their skills to help the company grow.If you are interested in this position and have all of the above requirements, please go to this site: http://www.ondemandassessment.com/verify/apply/SqevmDv/DahCTEnT Upload your resume and take a quick pre-employment test You must be eligible to work in the US. We administer pre-employment testing, background checks and drug tests.E.O.E./M/F/H/V Job Type: Full-time Salary: $15.00 to $17.00 /hour
Current L3 customer that is becoming increasingly discouraged with their customer service. Seems they can never commit to an actual date for turn-ups and disconnects and keep dragging things out. In the past we have used MCI Worldcom, ITC Deltacom, and TWTelecom before they were bought-out by L3. I know of AT&T but, considering how they operate their phone service, I see that being more of a cluster than L3. AFA Earthlink Business, TWC Business, etc. I cannot see any of these guys working out either. Are there equally big service providers like L3 that can cover the Southeastern US that would allow us to connect our locations using something like MPLS? Thanks in advance!
Hi networking. I'm hoping that some of you could provide some thoughtful input on an ISP recommendation. Our incumbent provider (let's call them $BreezeCreek), does a fair enough job keeping the packets flowing, but God help you if you need to make a change or request a repair. Something as simple as a route change can take two weeks or ten minutes. They are wildly inconsistent with their customer service. Currently, I've been waiting 9 months for them to deliver a fiber circuit after we moved a building to a new location. ***disclaimer, LEC needed to build out facilities, but that has been completed for three months and $BreezeCreek still can't give me an FOC date. Frankly, this is the straw that is breaking the back of that poor, overworked camel. We currently have 8 facilities of various sizes spread across the southwest. At the three larger ones, we have 100mb fiber with 12mb T-1 backups. At the remaining smaller facilities, we do 3mb T-1s. On these circuits, $BreezeCreek provides internet, MPLS, and SIP trunking services. What are you guys using these days for connectivity? Who do you recommend as a provider?
boldninjaLet's all give a warm welcome to @synth from SkyCoin.net and for taking the time to do this AMA synth *hello mike Hi Synth jakethepanda Hey @synth thrice.pi Hey synth dr10 Hi boldninja I think we can start - you guys know the drill. Give him some time to respond (no more than 2-3 questions on backlog so he can catch up) dr10 How would you - shortly & in easy words - sum-up the advantages of SkyCoin to magazines and non-crypto people? mgaruccio Can you explain a bit about the mesh net? Is it just an mpls network between nodes or is there something deeper going on? michaelthecryptoguy Whassup @synth tranzer hi synth. I have a question - are those coins that are not in circulation in any cold wallets since only a portion is currently available according to CMC? What would you say is the 1 unique feature that Skycoin has? synth It is very difficult, because Skycoin is a very large project and already has +6 years of development. Different parts of the project have different objectives. The cryto, coin part is about solving the problems with the existing consensus algorithms. Being able to do +300 transactions a second, transactions in seconds instead of minutes (faster than credit cards), eliminating miners, eliminating block rewards (eliminating inflation) and eliminating 51% attack and the other problems with mining. then there are other repos and experimental projects under github.com/skycoin such as a meshnet and distributed VPN prototype, where people will be paid coins for forwarding traffic. Also prototypes of distributed social media application, with peer to peer data replication and different experimental projects. Research into immutable data structures for next generation internet. Some of them are very radical. dr10 How does the Network consensus algorithm Obelisk work and differ from widely known algorithms like Proof of Work and Proof of Stake? mgaruccio So how much exists today? Could I build an app on the platform if I wanted to? mike In terms of the rate of progress, what is currently your greatest limiting factor - like funding, manpower, currently available technology? synth
Can you explain a bit about the mesh net? Is it just an mpls network between nodes or is there something deeper going on?
It is not actually a meshnet. It is software defined networking, it is much more powerful than just meshnet. Its a new type of networking and new completely new protocol and networking namespace, independent of the existing internet. It supports source routing, while the existing internet does hot potato routing, so never achieves optimal latencies. It supports multi-homing, which IPv6 does not (Which is critical for when we have gigabit or terabit networking and multi-redundant bandwidth paths) It has default oppurunistic crypto, both link layer and end to end; so everything is encrypted by default, unlike the current internet. It has store and forward networking and will operate in Africa or even under conditions where latencies are in the minutes or hours and packet loss is excessive. Where existing protocols cannot operate reliability. It is much more robust than IPv4/IPv6 or TCP/ip It has improved privacy. If a packet takes a route that is 10 hops, each hop only knows the previous node in the route and the next node in the route. It is not like IPv4 where each packet gives the source and destination. The privacy level is something that does not exist on the current internet. IP addresses are replaced by public key and no one can read traffic to a destination, without knowing the private key of the public key that identifies the destination. The system does not need 3rd parties or certificate authorities. The design is a revolution.
are those coins that are not in circulation in any cold wallets since only a portion is currently available according to CMC?
The coins are locked into 100 addresses, each with 1 million coins each. And they are released sequentially. There is a complicated locking procedure and releasing new coins requires unamious consent and a shared secret among a group of developers. Anyone in the shared secret group can block distribution of more coins (to stop the problem that killed NXT). So by design the coins were supposed to be difficult to distribut, there had to be a good reason or justification before a distribution would be approved. mike What are the hardware requirements to operate a wireless Skywire (the name for the protocol described above) Node? arc-over-water nxt i think is doing ok.. synth
How does the Network consensus algorithm Obelisk work and differ from widely known algorithms like Proof of Work and Proof of Stake?
PoS and PoW use miners. Miners receive new coins every block as a block reward. So miners are making money and will fight to control the network. An everyone will suffer because the newly created coins represent inflation. Skycoin was designed to eliminate mining and eliminate the inflation. No block rewards, no new coins. And we needed to develop a new consensus algorithm to do that and there are only a few methods that work, for these constraints. The consensus algorithm is based upon Ben-Or's randomization procedure for achieving consensus in a distributed system, with some improvements for detecting adversarial or malicious nodes who are trying to prevent the consensus process. There are white papers on skycoin.net about the specifics. I would call it "network consensus" and it uses a sort of Web of Trust (WoT), where if the people creating blocks are doing a bad job or attacking the network, then the community can get rid of them. At the same time, the people who control the network, do not have any real power to attack the network except by slowing down transactions and being annoying, so even if they become malicious the only issue is how to get rid of them and select new people. mike Any idea when Skywire will be released and ready to test on hardware nodes (testnet or mainnet)? mgaruccio So if there is no block reward what is the incentive to run a node? vega What will be the actual function of Skycoin (the coin itself)? Will the coin be used as currency, as transfer of value in and between all these various developing functionalities, semi-separate projects to tie them all together or it's function will be more limited? michaelthecryptoguy Do you have an idea on the specs of a node that would be required? In the beginning? What about with 10,000 users? (edited) synth
nxt i think is doing ok..
There were three people that each owned 30% of the coin. One decided he wanted out and began dumping. NXT was over 150 million I think. When he started dumping, it basicly killed NXT. Skycoin's distribution was designed to stop dumping by the founders and early people. After Skycoin gets to 30% of the total coins distributed, there will probably a hard time lock on the remaining coins, so that a maximum of 5% of the remaining coins can be released per year. So the distribution for the other 70% of the coins will take a minimum of 14 years (and could be longer). We cannot even sell the rest of the coins, because if we sold 10% of the total now at $5 per coin, it would be 50 million or something and we cannot spend or even use that amount of money. Not at this stage. Ethereum spent 30 million or 70 million in their first year or two after the ICO and then nearly went bankrupt. Silicon Valley wages and offices etc. We have been very conservative and have kept costs down and kept them responsible. Now we have coins like EOS and they want to raise a billion dollars and have not produced anything yet, do not hav a blockchain and I have no idea what they would spend that money on, but they are throwing $350,000 parties in time square for marketing/PR etc... arc-over-water what prevents you from selling? anybody can spend that amount of money? nxt is a newer platform than sky, market value is $220 million plus $166 million, I get what you are saying but the evidence is wrong. Community is huge and active in Nxt. But you say it is killed, i dont get it? synth
What will be the actual function of Skycoin (the coin itself)? Will the coin be used as currency, as transfer of value in and between all these various developing functionalities, semi-separate projects to tie them all together or it's function will be more limited?
Yes. Bitcoin has no purpose. An altcoin does two things - check your balance - send money to other people Two features - check balance - send For a coin to have value, people need to be forced to buy it to consume specific services. There has to be stuff for people to spend the coin on, that there is demand for. So Bitcoin is really just a purely speculative asset. It generates no cashflow and its value is determined by perception or social convention. Ideally, Skycoin would start off as a "better Bitcoin" (faster, more secure, new algorithm, simplier, etc), then over time we would build up an ecosystem and have some type of backing and tie the coin's value into the network and usebase. The mesh netork (skywire) is good, because it gives something for people to do to get coins and it allows people to consume the coins. You can run your internet traffic through a VPN that tunnels over Skywire and maybe it will be a nominal amount (actually absurdly small amount of money), but there would be real economic activity and a real userbase and community using the coin. Not just speculation. Later on the scope is much wider. arc-over-water So the skycoin wallet will be a VPN for our internet usage? synth
nxt is a newer platform than sky, market value is $220 million plus $166 million, I get what you are saying but the evidence is wrong. Community is huge and active in Nxt. But you say it is killed, i dont get it?
What I am saying, is that NXT would be a lot further along than it is now and probably around where Ethereum is, except for that mistake in the distribution and keeping it too concentrated. It set them back by years. They did not consider what the impact on the price would be, over the long term, when one of the early whales started selling off or decided he wanted out. arc-over-water But they did the same again with IOTA, same lead dev.. Its over a $Billion they released and let the market price distribute synth
So the skycoin wallet will be a VPN for our internet usage?
The VPN is just one application, that uses bandwidth over Skywire. There are several things in development. This is a BBS like 4chan, that is completely distributed, with CXO. https://github.com/skycoin/bbs It will run over Skywire also, This is like building a whole new internet from scratch. The apps that run on it are going to specialized and privacy focused, etc GitHub skycoin/bbs Contribute to bbs development by creating an account on GitHub. mike So Skycoin is a Proof of Resource coin where its value is actually backed by provision of a useful service, in this case private and secure networking? Are there plans to add decentralized storage and even distributed processing to it? arc-over-water so these 100 separate million coin accounts will be 100 ICOs or how is the distribution patterned? is it written into the code or up to the devs? rockyj !calculate slackbot Custom Responsehttps://docs.google.com/spreadsheets/d/1FGo3FkC3uSWXGHatPQyny2brMWjAIJsHFCR-Lhkl_m0/edit#gid=0 synth
So if there is no block reward what is the incentive to run a node?
running a consensus node does not cost anything. You can run it on a raspberry pi. The important thing is that if the people doing consensus are doing a bad job, that the community can get rid of them and replace them. The other important thing, is that they can be audited and determined automatically if they are obeying the protocol. the miners in skycoin are not very powerful and cannot do anything except slow down transactions. They are unable to spend other people's money without their private keys, so the consensus/mining nodes are almost irrelevent. It is not like Bitcoin where the miners can hold the network hostage or act selfishly (driving up the transactions fees for their own personal benefit and delaying any innovations that would improve bitcoin for everyone, etc).
So Skycoin is a Proof of Resource coin where its value is actually backed by provision of a useful service, in this case private and secure networking? Are there plans to add decentralized storage and even distributed processing to it?
We have decentralized storage, which is called CXO. But only the bandwidth is monetized by Skywire. We do not nickle and dime and try to attach a coin cost to every API call. Everything that should be free is free. So its a different philosphy. On top of CXO we also have distributed social media applications (simmilar to Steemit) CXO is very similar to IFPS, but simplier and designed for our internal infrastructure and with our crypto standards, instead of being a mismash. mike Is it possible for Skycoin to choose the best paths and route around bad or slow nodes as damage to the network, in effect reducing their impact on consensus? looks like you answered the question above while I was typing... tranzer How many tx/s can skycoin handle? What are block times? thrice.pi 300 right? ^ arc-over-water on your website it says you will have a NON- Turing complete lisp language? synth
so these 100 separate million coin accounts will be 100 ICOs or how is the distribution patterned? is it written into the code or up to the devs?
We will have a distribution page, up on the website soon. Its complicated. Skywire, is designed to pull coins out of circuation, through a sort of tithe on network activity and it does automatic buy backs effectively. So the distribution will actually peak and then decline. But one distribution is from the locked coins, and the locked coins are freed, then circulate, then end up at the foundation (from the skywire tithe are pulled out of circulation), but still count towards the free float. The coin holders also receive a coinhour dividend and there will be a market rate conversion between coin hours and Skycoins and coinhours are the actual currency for the Skywire network. If you do not have enough coin hours, then you sell Skycoin for CoinHour at the market rate, to purchase bandwidth; but if you have a lot of coins then you have enough coin hours for downloading movies or VPN or whatever you are doing and it is essentially free. So there is a dual level economic structure. Both with coin buybacks to pull coins out of circulation and with a dividend or incentive to encourage users to hold the coin if they are using the network. arc-over-water so there will be two currencies, holding one reserves the other synth
Is it possible for Skycoin to choose the best paths and route around bad or slow nodes as damage to the network
Yes. This is very important. The person dialing a connection, chooses the path of the connection! You can choose the lowest latency path for video games or Skype, and choose highest throughput paths for video downloads etc. Or can choose paths through specific nodes or facilities or countries, for security concerns and to minimize the number of points that the traffic could be intercepted at. mike Will Skycoin still have the node subsidy plan for setting up and registering the mesh nodes like originally planned? dr10 When do you plan to be able to present your planned technology and services to the masses? When can they use what you try do accomplish? synth
on your website it says you will have a NON- Turing complete lisp language?
That is probably an error. LOL. We will have a new website soon. There is no scripting language on the skycoin blockchain. Each transaction is constant time (for efficiency and security and to achieve the highest transaction rate and to keep the coin simple). However, we have a language called CX in development, which is a next generation language that is beyond "smart contracts" and the toy things on ethereum. It uses immutable datastructures and is something completely new. Most of the skycoin "smart contracts" will probably be off blockchain or in personal blockchains and we do not want to shove all the data onto the main chain, because forcing everyone to download everyone one elses contracts it the world is just spamming the blockchain to death. There are better ways to do it.
Will Skycoin still have the node subsidy plan for setting up and registering the mesh nodes like originally planned?
Yes. We are going to get from 20% to 30% distributno of the coins, through network incentives for people running Skywire nodes, consensus nodes and services. I think this is going to be massive for marketing. And it is the best way to get the coins out to the users, instead of all the coins being held by whales samuelvihollandia I read how you suggest Skycoin could be used for VPN connections, is this the largest use case you see? arc-over-water Maidsafe has been working on the redesign of the net for about ten years, what are you doing the same and what different? synth
I read how you suggest Skycoin could be used for VPN connections, is this the largest use case you see?
No. This is just something easy, that we have working. Its not the largest applicatoin at all. 80% of internet traffic right now is bitorrent and the bitorrent sites are being systematically shutdown and driven off the internet. They wont go away, but will jut go underground. What.cd (largest music tracker, with 800k people) was just shut down, bakabt (largest anime tracker) has gone closed registration, Nyantorrent etc... User communities of millions of people will be migrating from the clearnet (the existing corporate shit-net) to the "new internet". We are going to see people migrating by the millions, whole user communities of millions of people. arc-over-water Are you a corporation or foundation or charity? Registered? I am not sure i have seen anything about who you are? What is the dev team size? Background? - Maidsafe is open and clear so is IOTA and Stellar etc. Can you let us know who you and your team are? Especially you are talking about 15 year and up obligations.. techbytes Do we need to hold skycoin to run Skywire nodes or consensus nodes like masternodes from other coins? synth
Maidsafe has been working on the redesign of the net for about ten years, what are you doing the same and what different?
Maidsafe is in version 2 or 3. Maidsafe will not have a real coin until version 9. Each version takes them about two or three years. Maidsafe will not be "done" or ready for atleast 18 years at this rate. Skycoin has been in development for ~6 years and the meshnet for 4 years and it will be finished in a few months. To the poin that people can start using it. Skycoin is similar to maidsafe in the objective, but has a different approach and architecture and primitives. We did not try to do everything, but focused on a smaller, tractable core and got that done. There will be multiple projects in this space, but few teams are able to plan on the time horizon necisary for building a new internet or able to design each of the components of a system this large, or figure out how to do it so that it is useful at each stage of construction of a project that may take a decade. (edited) mike Can you see a way for Ark and Skycoin to build on each other in a synergistic manner? I'm all for not reinventing the wheel, especially when it looks like it will be replaced with antigravity like Skycoin. I see Skycoin as essentially replacing TCP/IP and providing mesh network type functionality at the hardware level, Ark would run on top of it as a top level application layer. arc-over-water are you up to date on Maidsafe, they are nearly out of Alpha and its more like release early next year? But that being said, Maidsafe says once it is released it is like a virus or AI type, so does Tau Chain, and also Autonomic by HunterMinerCrafter, are we heading towards AI with Maid, Sky Tau and Autonomic? dr10 smartbridge now! :kappa: mike So Skycoin would act as a sort of global decentralized cloud server to build on top of. To communicate, it is more like sharing encrypted files to selected recipients than it is sending messages or hosting sites on a specific server. synth
Are you a corporation or foundation or charity? Registered? I am not sure i have seen anything about who you are? What is the dev team size? Background?
I think there are over ~60 people who have worked on Skycoin or have made major contributions. Its really a project from the darknet. Many of the contributors are anonymous. Some of them have security clearances and were in the military industrial complex and one of them worked at the San Diego Naval Defence Research Lab and a lot of the idea for the networking protocols came out of public sector academic researched, funded from there. We also have a lot of very very early Bitcoin people, hardcore crypto people that predate Bitcoin and an Ethereum core developer, etc.. On the Chinese side we have an early investor in Alibaba and telecom investor. And are doing pilot with china aviation group (owns four publicly traded airline companies) and apparently now Sinopec (which is 2nd largest publicly traded corporation in world). Then we have people who are part of israeli and US intelligence and are probably doing some sort of money laundering or phychological operations background, who just showed up for some reason. This group seems very interested in the "applications" of these coins and how to improve tranaction privacy and the specifics of the CoinJoin protocol implementation. We got a lot of advice from people experienced in forensic accounting and what they wanted to see and where they felt Bitcoin was deficient and where it leaked metadata. Then a bunch of PHD level people doing research into distributed database consensus algorithms and another group doing programming language research. Then a lot of people from the deep darknet, anon, frog twitter and cipher punks and bitorrent communities. (really should be listed as two seperate groups). And people from the Russian darknet community. We have like eight Ivans. (edited)
I see Skycoin as essentially replacing TCP/IP and providing mesh network type functionality at the hardware level, Ark would run on top of it as a top level application layer.
Yes. The key functionality is two things - connecting to people by public key (networking) - distributing self validating, immutble data peer to peer (transactions, blocks etc... content addressible storage) And you can build almost anything on those two building blocks. The whole internet will eventually be rewritten on top of those primitives and it will replace many of the existing protocols. arc-over-water Who is the entity that is funding this? I think you have done 2 ICOs? How much did you receive? The first was 10c and the second was @ 50c per coin, released 6 million, is that correct? samuelvihollandia Are you planning to enter a different exchange market soon? arc-over-water Have you personally been in Sky from the start? What members have? Who allocates the ICO money etc... I hope you understand that decentralization with investment is a two edged sword, we invest in people but we cannot know these people.... So... we question.. (edited) thrice.pi with all these outside parties that helped to build skycoin and bring it where it is today who are the main core team who will help to keep all these cool features running. Will these outside parties be recruited for the long haul? synth
Who is the entity that is funding this? I think you have done 2 ICOs? How much did you receive? The first was 10c and the second was @ 50c per coin, released 6 million, is that correct?
The people who funded the project for the first four years, were early bitcoin and deep crypto people; who were unhappy with the fact that Bitcoin and the other alts did not seem concerned about the core issues at all. They gave us over 1200 bitcoin I think, over several years and did not ask for anything in return. The early Skycoin devs were doing academic research, architecture and new algorithms. Prototyping and simulation. The later stage people were more project managers and doing implementation. We did four ICOs for small amounts, to fund development and to allow developers working on the project to buy in. The first ICO I remember was at $0.10 per coin and the price now is about $4.00 per coin, so its up ~35x or 40x, but when you consider the Bitcoin price going from $100 to $3000, the increase has not been so much. lol (edited) arc-over-water With the price up 35x in about 1 year, is it not now time to cool the run up and release another ICO? At what amount of coins released and what procedure? mike Would Intel Edison or Joule, or Samsung Artik 10 work well as a Skywire wireless node? They have 2 Gb-8 Gb RAM, 8-64 Gg eMMC storage, 802.11n wireless, bluetooth, and some with Zigbee? synth
Have you personally been in Sky from the start? What members have? Who allocates the ICO money etc... I hope you understand that decentralization with investment is a two edged sword, we invest in people but we cannot know these people.... So... we question.
I think there wer three different groups that merged together in first three years, that had similar objectives. Because the code was in different language. There was python, C code and then eventually golang and the golang code became the basis for the current codebase. The way the coin allocations work, is that it requires unamimious consent for releasing coins and it has to be for a specific, ear marked purpose and can be blocked by any of the devs. Then there is a pool of coins in bitcoin for various project managers to allocate. And that is an operational fund for paying developers, contractors, marketing etc. Then different people have different responsibilities. Then we also have corporate funding and sponsorship and some companies paying our full time devs etc, which helps a lot. arc-over-water Silicon Valley (TV SHOW) recently had their decentralized web running on a network or refrigerators? So i would guess, smart phones, smart gadgets? Home gadgets etc could add services and receive rewards from Sky? mike best would be a totally open source and publicly audited manufactured system on a chip for the nodes to prevent any backdoors. Even chip designers now don't really know what they're putting into the chips since they just drag and drop black boxes known as IP cores into the ASIC designs. synth
With the price up 35x in about 1 year, is it not now time to cool the run up and release another ICO? At what amount of coins released and what procedure?
I think the Skycoin price has been doubling every 40 days, for as long as I can remember. However, it will still be years before it is in the top 20, its still a long way to climb. It took bitcoin years to go from 0 to $1, even though it was growing at 1% per day the whole time for six years.
best would be a totally open source and publicly audited manufactured system on a chip for the nodes to prevent any backdoors.
we are going to use arm arc-over-water IOTA is also working on their own hardware for nodes etc, Trinary asset is JINN synth all intel and AMD systems have remote management engine backdoors. So they are not safe for storing large amounts of coins. We also have alpine linux and special version of linux, that is 6 MB and has everything that is needed for running our toolchain. It will not have any binary blobs in the kernel or anything that we cant compile from source. It does not have systemd and does not have gli, but uses musl. And does not have openssl. mike so looks like the Samsung Artik 5 and 10 can run it no problem, they're ARM based. 25x35x4mm package for the Artik 10, Artik 5 is smaller, less powerful but has 2 separate antenna ports, nice for mesh networking with an omni and a directional antenna. earlyarkinvestor how does Ark compare to Lisk? synth uploaded this image: 1923810435.jpg Add Comment earlyarkinvestor isn't Lisk trying to achieve interoperability between blockchains as well synth uploaded this image: 1433594905.jpg Add Comment synth uploaded this image: 1432540863.jpg Add Comment synth uploaded this image: 2049465686.jpg Add Comment mike nice! looks like an ARM based server rack let me know if you need any help with it, see you're on solidworks, which I run as well. synth this is the skycoin cluster; it has 8 CPU boards; 4 cores per CPU, 2 GB of ram per CPU and 64 bit ARM processor. Only one program will run on each individual board, so there is compartmentalization and a physical gap so that compromising one process on a system does no allow all other processes on the system to be compromised mike looks like 2 ethernet ports per board. synth and the hardware does not have the qualcom backdoors and is actually chinese equipment; and the backdoors are normally at the kernel level because they are not at hardware backdoors yet lol mike do they have SATA ports, maybe M.2 for storage? synth and we will hav an ARM openwrt router eventually too this model does not have SATA, but we have a model with SATA; you could hook up 16 2 TB drives, lol and download half the piratebay to your cluster (edited) the skycoin infrastructure is cluster based and designed for running across +300 computers, with one "node" deployed per computer. Eithe a CXO storage node, or a skywire SDN/meshnet node, or a VPN end point node or a consensus network, or skycoin node, etc. We have multiple node/application types. so this is a "personal cloud' by itself its not like StoreJ where you have other people storing your stuff; you are going to have ~5 clusters and 300 computers and can store your own files, on your own internet, on your own hardware. You do not need to go outside of your own network. mike Have thought it'd be nice to have a board with an array of M.2 sockets to run SSD arrays without all the cables, have the busses shielded in circuit board. synth yes, i think there will be m.2 eventually these actually use a microSSD for storage, and its 48MB/s mike any idea on the pricing on your ARM boards in quantity? We are looking at Intel for Bitseed V3, but ARM would be good to stay with, especially using your boards if there is SATA. arc-over-water Do you have a general idea of usable functions to be released next in what order? The first release was the Coin and wallet, then the ICOs and can you give a general future with dates if you can synth the boards are $30 each and the memory for solid state, is actually more than the the cost of the CPU/RAM/board now. Which is sort of insane. mike so you have microSSD, what's maximum size? we shipping 1with Tb hard drives right now synth Bitseed mike is going to help with this; so we can pool the boards and do a custom PCB mike yes, that's where we see the price jumps, is in RAM and eMMC costs. and it's hard to find low cost boards with SATA synth try the orange pi the price goes up 30% for SATA mike yes, very nice specs. synth eventually, we will make one that has custom PCB and is a pluggable blade server, I think. mike I like the Samsung Artiks for the tiny form factor for drone routers, cubesat/picosat possibilities. but like the fact that you are controlling much deeper down the supply chain with your boards. synth we only need ram, CPU, then microSD slot; and that is it. so the wifi and all this other stuff is just crap and its junk. We only have communication, storage and computation. So should be minimialist.
From: Ian Orchard, Vice-President Academic & Provost Bruce Campbell, Chief Information Officer Date: June 26, 2017 Re: Campus Network Upgrade Later this year IST will be starting an upgrade of the campus network Ethernet switching and routing infrastructure. This will be the first upgrade of this equipment since IST assumed responsibility for campus wide network management, in 2011. Much of the switching and routing equipment is approaching 10 years old. As with the campus WiFi upgrade a few years ago, all equipment for the switch upgrade will be centrally funded, and IST staff will perform all of the work involved, coordinating with faculty/departmental IT staff and others as needed. IST will provide regular updates on the planning, and work, through the Computing Technology Services Committee (CTSC) and University Committee on Information Systems and Technology (UCIST). This provides, for the first time, a complete end-to-end campus design built from the ground up with scalability and quality of service (QoS) at the forefront. The design will have the ability to incrementally improve redundancy, reliability and robustness for the users. The selected equipment further positions IST to investigate and deploy more advanced technologies such as Multiprotocol Label Switching (MPLS) for more flexible deployments with increased performance and efficiencies or MACsec (IEEE 802.1AE) for data confidentiality and integrity. All this can be accomplished while still maintaining a standard and supportable design across the campus as a whole including satellite locations. In addition to providing full Power over Ethernet+ (IEEE 802.3at) and standard 1 gigabit per second (gbps) connection to all devices [1,2] the equipment can accommodate additionally complex and varying requirements that may arise from faculty, staff and researchers such as multigigabit ethernet (mGig, IEEE 802.11bz). All of the increases offered by the upgrade will be accompanied by a reduction in power usage through a combination of modern equipment, "Green Initiatives" such as Energy Efficient Ethernet (IEEE 802.3az), EnergyWise, and a deployment model that pre-activates fewer network jacks (only actively used or likely to be used jacks are initially pre-connected to networking equipment. Any jack that is not active will be easily identified and blocked with a lock-out device. IST has committed to a one-hour turnaround time to activate these drops on request.) While many users use wireless, a switched network environment still provides the foundation to support WiFi, servers, desktop computing, research computing, VoIP telephony and infrastructure services such as access control, surveillance systems, HVAC and building automation and with the advancement of the Internet of Things, their integrations.  where supported by cabling infrastructure based on auto-negotiation of hardware  Category 5 (cat5) cabling will be located and identified during this project with upgrades to category 6 (cat6a) occurring at a later date
2017.05.07 00:11 DeeBoFour20Best and worst ISPs for Business
Has your opinion of ISPs changed since you started working in IT? Mine sure has. Came into it thinking "Oh Comcast has gotta be one of the worst." Turns out, nope. They're pretty middle of the road and their customer service (at least for Business class service) is one of the best (shocking right?) I'll list off some ISPs that I've dealt with working for a small MSP catering to small-medium sized business. We advertise to our clients that we are their single point of contact for everything IT. If their internet goes down, we call the ISP for them and figure out if the problem is on their end or on the client's internal network (which we manage ourselves.) So I have plenty of experience in dealing with ISPs (and software vendors, which we also have to call for the client, but that's a topic for another discussion.) I'll start from the worst and go to the best. I'm curious how this compares to other's experiences: 1. ClearRate: Upside: After you've dealt with them, other ISPs are no problem. Could be used in your company's training program for how to deal with difficult vendors. Downside: These guys are by far the worst I've delt with. They try to be something like a combination of ISP, phone provider, and MSP but their techs are not nearly qualified to support all of the various services they offer. They've got one of our larger clients locked into a multi-year contract or we would have had them switch by now. It's very complicated too. The client has ~20 locations. Some locations they provide internet, VOIP phones, and even desktop support. Some locations it's just the VOIP phones going over another ISP's internet. Some locations they deploy their own routers, switches, and wireless APs. However, if we need to make a config change to their equipment, we have to call them and it can take a week or longer for it to get done. This meant we were forced to replace their equipment with our own where possible and now, whenever the client has issues with their service (which happens often), they try to blame the problem on our router without even checking things on their end first. Then we have to go through the back and forth "We don't have any reports of an outage. We think your router is the problem." "I don't think so. This router has been online for a month with no issues. Also we replaced it because your horribly out of date FortiWifi 20C (this model is so low end we don't even offer it even to our smallest customers) kept rebooting itself in the middle of the work day. We replaced it with a FortiGate 60D." "Well... we can't help you until you configure your router to do X (usually a SIP change that we know won't help because there's massive packet loss on the WAN link.)" "OK, fine we made the change. Client is still having the same issue." "Hmm... I'll need to check with my supervisor, next tier of support, etc." (multiple days later we get a call back) "Oh we found some line quality issues. We have a tech working on the node right now." FML... if we thought it was a router issue, it would have been much time and headache for us to replace it than waste our time on the phone with you... In our case, the client signed up with them before signing up with us but if your boss/customer is ever thinking of this company, just say NO. This company has one of the worst customer support (the people that answer the phone can only put tickets in and have a tech call you back, usually several hours later even in an emergancy client unable to work situation) and terribly unreliable service to boot. Also, at the time of writing, their website is jacked up and not loading any images/formatting (http://www.clearrate.net/) Does that surprise me at all? No but it should give you an idea of how bad they are. Curious to see how long it takes them to fix their own internal stuff because it will only take longer to fix client services. 2. Frontier: Upside: It's a wired internet connection and you can get their ADSL in areas where nothing else is available. Downside: I've only seen clients use it when they had no other options. It goes out frequently and they have to run cellular hotspots configured as failover. Customer service is pretty useless and will refuse to help you unless you are physically onsite. The people that answer the phones have no way to ping your modem or run line quality tests. Most of the time, they can't even confirm whether or not it's an area wide outage. Only plus side is they're small so the client has the local field tech's cell phone numbers who will usually say "Oh yea we're having an issue with the node. I'm out working on it right now. Here's an ETA." when the help desk people can't even confirm there's an outage in the first place. Should go without saying but ADSL is almost always going to be too slow and/or unreliable for business use (VDSL I will give as an exception but it's usually only offered close to the city where there is competition from other ISPs.) In this client's case, they're the only option for wired internet and I think speed is something stupid like 3mbps down, <1mbps up. If you have other options, take them. 3. AT&T: Upside: Their service is generally pretty reliable even for their DSL/UVerse service (I lived with their residential 3mbps ADSL service for 10+ years because it was my only option. While it was slow as hell, there was only an outage maybe once a year at most.) Their business fiber and T1/T3 services are even more reliable. Downside: WORST customer service I've ever dealt with. Honestly, it's even worse than ClearRate/Frontier but I'd still choose them over the above 2 because reliability is much better so you don't have to deal with their customer service nearly as often. Everyone I've talked to over there either comes off with an attitude like they really don't care to help you or are even plan up rude. Also their different departments have almost no cross-communication. I had a client having issues with their business fiber line so I looked up AT&T's phone number online and gave them a call. Turns out that was for UVerse support. I told them multiple times that I do NOT have UVerse, it's a fiber line and here is the account number, circuit ID, etc. Not a one of them could look the account up or even tell me who I was supposed to call. One agent even tried to tell me I didn't have AT&T at all. They wasted my time by transfering me to 5-6 different people then finally, after an hour, they told me "You need to get a copy of the bill from the client and call that number." Couldn't even tell me what the number was. Even after getting the correct number from the client's bill (which is listed nowhere online and is probably different for each area), it was still a headache getting them to run line tests to resolve a packet loss issue. You're never aloud to speak to an actual tech, just someone that puts in tickets. They never follow back up with you either so you schedule "intrusive testing" overnight, call back the next day and "Oh, we didn't do do. The tech ran into a problem." "Well, what's the problem?" "The tech didn't out that in his notes..." Turns out, they didn't do it because the circuit ID had changed and they were trying to run tests on an inactive line. Took me like a week of back and forth to find out what the problem was and get the new circuit ID. Also, they are lacking on price per perfromance. The client in the above example had a fiber line but the speed was I believe 5mbps synchronus and they were paying something like $500/month for it. Now, that may be an extreme example. If I had to guess, they signed up for that service many years ago and just never asked for a speed increase. Even still, I've talked with clients considering signing up for new service and their fiber and T1 packages can be VERY expensive. 4. Comcast: Upside: They are (relatively) cheap and have high bandwidth options for their Business cable packages. Top speed package available in my area for business is I believe 300mbps down/30mbps up and 1gbps down (I think still only ~30mbps up) just became available for residential thanks to DOCSIS 3.1 so that may hit Business class before too long. That's faster than anything xDSL I've ever seen and the fastest packages are mostly available to anyone in their service area (as opposed to VDSL where you can get 45mbps down if you're right next to the CO but right accross the street you may only be able to get 24mbps.) The down speed is very often even faster than fiber. For example, our office buidling provides something like 100-150mbps synchronous fiber but, instead of using that, we have our own cable modem with 300mbps down for a fraction of the cost. For upstream bandwidth and latency they've got us beat but the vast majority of our traffic is downstream so it's funny to think "Hey would you like to use our fiber connection?" "No thanks, we've got a cable modem, it's faster." That said, the real reason we're on cable is so we can have our own WAN address for things like site-to-site IPSec VPN tunnels which we would be unable to do on their connection since we don't control the router and would be stuck behind their NAT. Customer service is also fairly decent. The people that answer the phones have up to date outage information and are able to remotely run diagnostics and make changes on the modem. This is very helpful for us when we're not physically at the client site as they're able to tell "I can't see the modem. It's an outage." or "There's no outage but I still can't see the modem. We'll send a tech out." or even "The modem is online. You need to check the rest of the network." Also, when a ticket gets sent to Tier 2 support, you speak with the actual tech working on the issue which is infintely more helpful than other ISPs who just have non-technical people reading badly written notes from the tech to you. Downside: Reliability. Comcast cable probably has an area outage on average every 1-2 months which is not great. A secondary ISP for failover or load balancing is required if downtime is not acceptable. This really only applies to their cable service, though. In the above building example, there was a Comcast cable outage but the fiber line (also provided by Comcast) was completely unaffected. We also use Comcast fiber in our data center and I've never seen it go down. 5. Level3: Upside: Probably one of the best if you can afford it. One of our largest clients uses them for point-to-point Metro-E to their datacenter and it's rock solid. Only time they ever had issues was during the major Level3 outage last year. Only had to call their customer service a handfull of times and it was for setting up new service or transfering phone numbers. So how is their technical support? Not sure because they (mostly) never go down. Downside: Price, mostly. They don't have cheap cable/DSL service. They offer things like fiber, T1, Metro-E, MPLS... all that fancy stuff that costs a lot of money. Totally worth it for larger businesses that can afford it though.
Hello there, I build snort3 from source and it seems not to work.
$snort -V ,,_ -*> Snort++ <*- o" )~ Version 3.0.0-a4 (Build 228) from 2.9.8-383 '''' By Martin Roesch & The Snort Team http://snort.org/contact#team Copyright (C) 2014-2016 Cisco and/or its affiliates. All rights reserved. Copyright (C) 1998-2013 Sourcefire, Inc., et al. Using DAQ version 2.2.1 Using libpcap version 1.8.1 Using LuaJIT version 2.0.3 Using PCRE version 8.35 2014-04-04 Using ZLIB version 1.2.8 Using OpenSSL 1.0.1t 3 May 2016
2017.02.28 15:51 hunter15991Upcoming Major Municipal Elections - Contact Guide
Hey there, /esist! Glad to see enthusiasm as it pertains to the victory in Delaware, as well as US House races in early April. Calling for these state races - especially swing ones like GA-6 - is very very important. But in addition to the state special elections (and the nationally important gubernatorial elections in New Jersey and Virginia), there are many municipal election taking place throughout the year. These ultimately are the people who influence your day to day lives the most - your city council and mayor manage public services, while your school board plays a vital role in determining local children's curriculum and overall education experience. If you're more of a canvassing person vs. calling phones, or if you simply want to get involved locally, check the list to see if you live in a city with a scheduled election. I've included a contact link for the local Dem. party, the location of the seats up for grabs in that city if available, and election date. If none of the candidates running in your area seem good, contact your local party and see if it's not too late to file your own candidacy - the 2016 election has shown that lack of experience isn't a be-all-end-all. To save space, I will list elections ongoing in any of the top 100 cities by population, just like Ballotpedia does.
Local Party Info
8/22/17, runoff on 10/3/17
All 9 city council seats, all 9 Education Board seats, mayor
2016.12.22 11:30 NomDePlume69CV review please - Considering Senior IT positions for next role (Head of IT, IT Director)
Personal Summary A versatile and highly experienced Head of IT, Customer Service and Operations with over 19 years’ experience of delivering high quality IT, Customer Support and Helpdesk Services, consistently demonstrating exceptional leadership, vision and teamwork to deliver services that meet the business needs. I am an ITIL expert and Prince2 practitioner with a proven track record of planning, implementing and delivering projects and organisational change. I am persistent and perceptive, appreciating the wider business implications of actions in complex business environments. Excellent interpersonal skills enable me to build strong trust relationships with colleagues and service providers and provide coaching, leadership and motivation to teams and individuals for personal development and to achieve business goals. I have vast experience of supplier, contract and service management across IT Operations, Customer Services and Facilities. To ensure constant professional and personal development, I thrive on setting and exceeding goals to build expertise and understand the latest industry developments. Career History UK IT Manager Dec 2015 - present As UK IT Manager I report directly to the Chief Information Officer. I am responsible for all business systems within the business ensuring that they are fit for purpose and up to date with the latest releases whilst maintaining the compatibility and data interchange points across the multiple workflow processes. Responsibilities and achievements: • The business has recently procured a new Customer Relationship Management system which we have successfully rolled-out across the country. Working with my project team to ensure that the data from the old CRM systems is successfully cleaned and migrated. • Working with the Infrastructure team to specify and deliver new Virtual Servers that will be mirrored between our Data Centre and local server room to provide a platform for our roadmap of projects that will provide improved resilience, availability and reliability. This will also improve our disaster recovery capabilities. • Producing and managing the IT roadmap to deliver improvements to the business and ensure that all inter-dependencies are understood and considered as we will be running several enterprise-wide projects in parallel with one another to streamline business processes and remove some of the high-risk single points of failure. • Specified the requirements for a new SQL/XML Electronic Data Interchange solution to use with our third party logistics provider and Enterprise Resource Planning solution. • Upgrading our business wide Enterprise Resource Planning system and evaluating/testing a new module designed to deliver electronic invoice approval. • Procuring a new Internet Service Provider for the delivery of an MPLS private network to support the centralisation of our currently de-centralised job planning system. • Migrating our business reporting tool from a server-based solution to a cloud-based solution in order to make the data more visible to the business and our franchisees as well as improving the appearance and integrity of the data. • Planning the amalgamation of our European Domains, Active Directory and Exchange structures. Head of IT and Programme Management NFP Organisation June 2012 – Nov 2015 I started at this NFP organisation as Head of IT and Customer service and moved into the role of Head of IT and Programme management. I reported directly to the Executive Management Team, specifically to the Resources Director with responsibilities for IT service delivery, Business Applications support and development, Customer Services and Facilities Management. Responsibilities and achievements: • As Head of IT and a member of the Programme Board for the organisation I was a key stakeholder in the IT/Business Development Programme which included procuring and implementing a new Housing Management System (Aareon QLH), developing a Mobile/Agile strategy and solution using First Touch, migrating to Windows 7 in a Citrix environment and procuring/implementing a new cloud-based telephony solution to support Disaster Recovery and Business Continuity. • A large part of the new Housing Management System project was having the responsibility to ensure that all our other business systems were fit for purpose and where necessary compatible for interfacing/data exchange. These systems included a Business Analysis and reporting system (CorVu), a scheduling system (Kirona DRS), an Asset Management system (Keystone), Finance system (Aareon QLF) and to a degree using Documotive as an EDM solution. • Responsible for ICT/CSC Change Management to enable Continual Service Improvement using ITIL operating framework. • Managing and nurturing our supplier relationships ensuring excellent Service Delivery to the organisation at all levels. • As Head of IT and Customer Service I worked with the business to ensure that all projects are backed by an appropriate business case to inform Programme Board and supplier resource planning expectations. • Working with our 3rd party supplier I had overall responsibility for several ICT projects including fully virtualising our server environment designed to increase business continuity, resilience and disaster recovery capabilities and to facilitate implementation of new production and test environments for future projects. Additional LAN/WAN upgrades were also required to meet changing business requirements. • Annually developing and managing the budgets and Operational plans for Customer Services, ICT and Business Services/Facilities aligned to the strategic and financial plans incorporating the objectives across the organisation. I actively ensured on-going professional development of the team to enable delivery of the plans. I have been involved in the development of the 5-year strategic plan in partnership with the Board and the Executive Team. • I led the strategies for ICT and Customer Services. I was responsible for developing the vision for the strategy, key themes and service outcomes e.g. process improvement, customer satisfaction, ICT solution delivery, Business Application review and development of high quality services for customers and customer segmented groups. • Managed the organisation through a complete review of our Complaints Policy and process including the development of management reporting involving business and customer stakeholders to shape the service. • Reduced the number of complaints coming in and embedded lessons learned from complaints across the business. • Reviewed and delivered the Customer Care and Access Strategy to meet Customer, Business, Board and Executive Management expectations to shape the business’ approach to Service Delivery achieving KPI’s and customer satisfaction targets. • Promote, deliver and manage the cultural development of delivering high quality Customer Service across the organisation both internally and externally. • Provided leadership, guidance and mentoring to the Customer Service and Business Administration teams. • Facilities and Contract Management across all areas of the business and managing the Landlords service delivery contract including a favourable lease break rent review. • Placed 7th overall nationally and 1st in the public sector in the Top 50 Companies for Customer Service in 2014. • Demonstrated Value for Money by saving over £75k in the first year by negotiating new contracts for mobile and fixed line telephony across the organisation. Technical Operations Manager EMEA Nov 2001 – April 2012 Reporting into the VP of Global Operations, managing and delivering high quality IT Helpdesk, Service Delivery and Project management, Customer Support Services (CSS) and Facilities Management for the EMEA region. Responsibilities and achievements: • Budgetary control for Technical Operations encompassing EMEA Customer Support Services, IT and Facilities Management. • Customer service strategy and delivery across the organisation including driving service improvement. • Standard Operation Procedure design and implementation across Customer Support Services, IT and Facilities. • Part of the acquisition and integration team demonstrating careful management of staff and operations through several Global acquisitions designed to grow the business. • Consistently exceeded SLA’s in Customer Service Centre and IT support services. IT Helpdesk and Services - • Delivery of IT services and support for the EMEA region covering Helpdesk, Infrastructure, standard operating procedures, new service design and management/implementation of global projects in line with Business requirements. • Global Change and Incident/Issue Escalation Manager (Change Advisory Board Chairman). • Process owner for daily global IT issue management and group chair for IT managers daily operational review meeting. • Planning and delivery of EMEA IT infrastructure to meet continually evolving business objectives. • Project Manager for the global backup system review. Identified cost saving of over $250k and requirement to move to newer platform by reviewing current process and procedure. • Successful hardware refresh of all critical business systems through management of IT team to new IBM platform in order to provide high availability internal systems across EMEA region to meet business SLA’s. • Implementation of Virtual Machine environment to reduce physical footprint and improve disaster recovery status. • Successful implementation and communication of centralised IT Helpdesk system to enable customers in all time zones to log service issues/project requests as dictated by global business requirements and to deliver on business SLA’s. • Central point of contact for all IT and Support related issues with global business leaders. Customer Support Services - • Planning, implementation and delivery of internal call centre from global Outsource model – Centralised EMEA-wide external Customer Support Services in-house with a very aggressive timescale saving the company over $1m in the first year. o Recruitment of 22 start-up multi-lingual staff. o New phone switch requirement design, sourcing, implementation and deployment. o Call Centre procedures design and implementation. o Planning of internal environment. • Management of multi-skilled, multi-lingual EMEA call centre team. • Support and management of outsourced call centre (Manila) and European partners. • Responsibility for Staff recruitment, review/assessment and retention within IT and CSS. • Future planning for evolution of call centre environment and structure based on trends and budgetary constraints. • Carried out business case and feasibility study for moving Customer Support Services to on-shore Outsource Partner for EMEA for Senior Management. Project was realised and put into action some 12 months later with substantial savings made across the Customer Support Services business unit. Facilities - • Supplier and Contract management for facilities services including: Leasehold management: Site security and safety: Buildings and Plant maintenance: Electrical safety: Fire/Health and Safety: Heating/cooling systems. • Managed all aspects of moving the company from small rented offices into larger leased premises to accommodate growing company. • Renegotiation of inherited services, buildings and maintenance contracts and utilities saving the company over $1m. • Project Managed dilapidations work on 6 locations including offices in Germany, France and Ireland saving over £150k against landlords own quotations through careful contractor selection. • Internal and external office refurbishment/redevelopment project in line with leasehold and changing company requirements.
Technical Operations Manager EMEA Mar ’98 – Nov ‘01 Responsible for EMEA IT, CSS and Facilities Management, reporting to the Director of Global Operations. As part of the acquisition team, I planned and executed all aspects of a move to combined new EMEA Headquarters; Implemented and recruited for an expanded multi-lingual Customer Service Centre, LAN/WAN/IT team and Infrastructure and Facilities contracts.
System Installation/Projects Co-ordinator - XXXXManagement Systems Nov ‘96 – Mar’98 Client Services/Project Manager - XXXX Management Systems Sept ’94 – Oct ’96 Education/Qualifications BTEC HND Hotel, Catering and Institutional Management. Information Technology Information Library (ITIL) V3 to Expert level. Prince2 Foundation and Practitioner LEAN Systems Thinking Organising Training, Assessment and Performance Management. Leadership Skills for Managers - Managing Teams and Change.
2016.10.12 06:08 RandallFlagProper (Best Practice?) Metro-E Routing and Configuration
So I have a network I have inherited in which we will soon be implementing a Metro-E service to connect 4 different sites, the primary site being the only one with a true WAN and the Metro-E is going to be a point to multi-point uplink. The ISP is providing a flat layer 2 Ethernet handoff and we will doing/responsible for all routing between sites. Each site already has an established IP subnet and is currently connected via site to site VPN tunnels. In the past, I have worked with already in place Metro-E connections and most have always just had various interfaces on the primary WAN router configured with IP addresses on the matching remote subnets for this routing. They were never truly VLAN'd out and there was never anything really special done to route between the sites. These networks involved the primary site have interfaces, physical or virtual, that had IP addresses homed to the branch sites networks.... Example, Primary site router had LAN interface of 10.10.10.1 for local subnet, then virtual sub-interfaces of 10.10.11.1, 10.10.12.1, and 10.10.13.1 for the 3 branch sites, with those branch sites having IP interfaces of x.x.x.2 respectively. For this scenario, the end game is to also update an older, failing phone system with a more up to date VOIP platform and I will be implementing various VLAN's for this purpose for QoS etc. etc. and I am wondering if there is a better, more preferred way to properly setup and route traffic between different VLAN's using a flat layer 2 Metro-E point to multi-point connection. The thought was to create a virtual network that did nothing but route traffic between locations, much like you would find with a hosted MPLS type solution from many major ISP's/providers. But I am just wondering if that is over complicating it. Example, Each site has a primary Data (192.168.2,3,4,5.x/24) and Voice (10.10.10,11,12,13.x/24) VLAN and the uplinks for the Metro-E would have their own separate IP subnet and VLAN (172.20.10.1,2,3,4/29). Routing from site to site would use the IP's of this routing VLAN network to direct traffic appropriately with default route sending all traffic to main office WAN router. Does it matter which methodology is used for this, the separate IP network mimicking the MPLS format or simply have interfaces with remote network IP's configured on them. I have looked around at various resources and believe I have a good baseline understanding of what to do/what is needed.... and while I am not a network engineer I have a pretty good basic understanding of it, am familiar with Cisco, SonicWALL, AdTran etc. etc. and have no issues working through a configuration..... But this will be the first implementation for me from a design perspective and I want to make sure that in building this out I do so in a manner in which it makes sense and isn't a convoluted mess and makes later possible expansion feasible and easily built upon. The basic VLAN and routing between sites I believe I have a handle on, I am primarily looking for any suggestions on a proper (better?) or more preferred way to design and implement this type of networking. Any suggestions or recommendations are greatly appreciated.
2016.07.23 23:18 the-packet-throwerEverything you need to know for the CCNA R&S - Read this first.
Hi all, This post is intended to be a one stop aggregate of content related to the CCNA R&S, new users are encouraged to look through this post before asking these common post topics. Because I'm lazy I'll be copy and pasting relevant sections from other posts as needed :)
Can I use older versions of the study material?
No, at best you'll get basic information but you'll be missing topics, reading about topics you don't need to, and could generally not learn a topic well enough. It isn't worth trying to save money since failing the exam is much more expensive than some new books. Saying that some video courses are still worth while, CBT nuggets for example has plenty of CCNA related series such as their CCNA packet capture course that is still good info though out of date.
You can occasionally save some $$$ by buying a discount voucher, a discount voucher is a voucher that is expiring sooner than a ordinary voucher, the less time left the more it is discounted. For example a CCNA voucher with 3 days left might get 50% off. I have used these sites before and they work well. www.itexamvouchers.com or www.getcertified4less.com
The Exam Change
CCNA 2.0 is being retired on the following dates: 100-101 ICND1 Last day to test August 20, 2016 200-101 ICND2 Last day to test September 24, 2016 200-120 CCNA Last day to test August 20, 2016 A common misconception is that ICND1 is a prerequisite for the CCNA, it is not. Rather the ICND1 earns the CCENT certification and the CCENT is the prerequisite for the CCNA. This distinction means that you can write the 3.0 ICND2 exam even if you have passed the ICND1 2.0 exam.
100-105 - ICND1 3.0 ICND1 Exam topics Here is a summary of the changes in the new version: Removed:
RIP is now the sole routing protocol in this exam.
IPv6 Dual Stack was removed in favour of transition techologies
CEF has been removed from the exam.
High level knowledge of Firewalls, Access Points, and Wireless Controllers
Awareness of Collapsed Core architecture
Configure and verify IPv6 SLAAC
IPv6 Anycast addresses
Knowledge of LLDP
Troubleshooting DNS and DHCP related connectivity issues
The short answer is....no, probably not. Generally speaking the composite is only for the experienced network professionals who are used to certification exams. It is really meant for convenient switching to the R&S track from say Juniper. Why not take it? It's just considered to be a much more difficult exam because: It doubles the number of topics you can be tested on, this makes it so you must have mastered everything in the CCNA since it is fair game. This also makes repeat attempts harder since the question pool is large enough that if you do badly on say IP Services, you might instead get a security focus the next time. You have a smaller margin of error: with ICND1 and 2 you can get say...10 questions wrong to pass with the minimum score so you can get 20 questions wrong and still be a CCNA. With the composite you can only get 10 wrong before failing There is less padding questions, icnd1 may also you 10 subnetting questions but the composite may just ask a couple and move on the next topic. This makes things harder since your more likely to hit a hard question rather than get a few easier ones. Cisco assumes your a network professional so they may hit harder than with the other exams. Based on my own observations from watching this sub and talking to people, I would say a junior has about a 90% fail rate for the composite and it typically takes them about 3 tries to pass it. Incidentally they also tend to be bitter with Cisco after paying for so many failed exams. Long story short, it isn't worth it, I should also point out that you get the same CCNA no matter what path you take. The only difference is that with the two exam method you get the CCENT as well, which means you can get up to two kitty gifs!
Books by Odom and Lammle remain our recommendations for this CCNA version, you should read both to get both perspectives on topics. Generally Odom is considered to be more dry and technical and Lammle is more readable and approachable.
There are two main options for a home lab - physical and virtual. You can also mix and match as needed. Because of the new version it is recommended to try to use IOS 15 in all your physical gear so you can utilize the modern features that IOS brings to the table. The router models don't matter all that much since features at the CCNA and CCNP level are mostly the same, you also don't need to worry about serial modules nearly as much because serial is a very small topic now. Model numbers matter with switches though, you should aim to get 3 or 4 Cisco 3560 switches so your lab will last you well past your CCNA R&S studies, though you can pick up a some L2 Cisco 2960 switches if need be. For virtual you have 3 main options
Packet Tracer - a mostly functional emulation tool that meets most of the CCNA requirements, it requires very little resources or technical knowledge but only supports just enough IOS features for you to pass the CCNA.
PT 7.0 is out now and can be gotten for free from Cisco.
GNS3 - a functional solution that runs real IOS images, the downside is you need to get your hand on IOS images. It also doesn't have native support for most L2 features.
Here is a blog post I wrote about setting it up end to end: Mastering GNS3
VIRL - this is the most resource heavy option but its benefit is that Cisco provides IOS images to you.
Remember there is no back button so always read the question until you fully understand what it is asking you and you know what technology it is testing you on before answering. If you can't think of an answer within a minute consider picking the best answer and moving on. You are unlikely to correctly figure out the question after thinking about it for another minute and will likely talk yourself into a wrong answer. You don't have a ton of time in the exam! For people with a bit more IT experience, remember the context and level of the exam. There are many solutions to problems in the real world and at the end of the day the CCNA doesn't get too deep into topics. Keep the exam topics in mind when answering a question...for example if Cisco asks what device would run BGP? Then the answer would be a router even though most devices can support BGP these days from hosts to servers to firewalls etc. The reason why is the CCNA v3.0 only teaches about basic eBGP on a router so Cisco isn't going to expect you to know that Windows Server can do BGP.
The Best Answer
People also have a lot of issues getting used to the concept of the best answer. Like the BGP scenario above you have to keep the context of the question in mind, a router can indeed use a switch module to act like a switch and a L3 switch can act like a router etc but if they ask what device is best for switching then it will be a switch.
The Cisco Answer
The "Cisco Answer" is something that keeps popping up over and over, and in my opinion is drastically overblown and misunderstood in most cases. Basically it is the claim that Cisco wants you to answer the question their way as opposed to the industry correct answer. Generally this seems to be feed from the pitfalls I mentioned above: An example of an old Cisco answer was back when other vendors first started supporting CDP and if you were asked if CDP only ran on Cisco you had to decide if Cisco was expecting you to know that polycom phones could do CDP. But generally those types of questions are gone in the R&S track at least (I'm told the wireless track needs more time in the oven) The other place it comes from is when you are multi vendor and/or have a higher knowledge/experience level then the exam your writing. A simple example might be if they asked you how many link state routing protocols are supported by Cisco, a CCNA will probably say 1, whereas a more advanced candidate may answer 2. But considering CCNA doesn't mention IS-IS then 1 would be the CCNA correct answer. The trick is you have to keep your exam level in mind as your writing it. Finally there is the obvious actual Cisco answer where if they asked you what OSPF's Administrative Distances is? Now on Cisco it is 110/110/110, on Juniper it is 10/150, and on HPE it is 10/150/150. So in this case they are looking for the Cisco right answer but that only really can affect you if you are multi-vendor.
Question Marks and Tab
Sim's generally have support for the tab and ? but it can be limited if Cisco decides to remove them to make sure you know how to do a task or if they simply just don't fully implement them since the sim is just a flash animation they have to program. It is also worth noting that even if Cisco does give you full functionality, you would still need to know the full commands since Cisco can just straight up ask you syntax questions.
The Boson practice tests are highly regarded and tend to be of similar difficulty or more difficult than the actual exam.
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